Returns and right of withdrawal

Right of withdrawal and return

A right of withdrawal and return is for all purchases in our online store with a value of goods less than 50.00 CHF. excluded. The reason for this is the respect for our environment and the relatively high shipping costs. If you are still not satisfied, please contact us by e-mail.


Describe your complaint as detailed as possible, within 14 days from the date of delivery, gladly also with photos / video and we will try to solve your complaint individually to your satisfaction.

Goods with possible defects / minor damage we explicitly mark so. We close right of withdrawal and return if the complaint relates to the defect described by us.

If the value of goods exceeds 50.00 CHF, please contact us so that we can help you.

Costs for returns

The costs for the return shipment as well as possible customs costs are at the expense of the buyer. Even in the event of a credit note or exchange, these will not be refunded by us.

In the event of a return shipment, the customer shall bear the responsibility for customs clearance, unless otherwise agreed with us in writing by e-mail and explicitly confirmed by us. has been confirmed in writing. We refuse acceptance in case of fees of any kind still to be paid. Therefore, please always best contact us first!

However, as a consumer, you must pay for any loss in value of the goods caused by excessive or improper handling / use of the goods. Note that the right of return does not apply to used items or damaged packaging. Due to the possible depreciation of the goods, we ask that you return them (always after consultation) and always in the original packaging. Furthermore, we ask you to leave the label on textiles.

Please note that products must be returned in the original packaging for a full refund. Unfortunately, if the product has been assembled or used, we will not be able to resell it and therefore will not issue a full refund. Depending on the condition of the product, we will determine an appropriate reduction in the purchase price.

Handling fee

Please note that we deduct a flat handling fee of €10 from your refund for items up to 1kg. Items 2-5 kg will incur a €25 handling fee and items over 5 kg will incur a €50 handling fee.

For packages that we could not deliver within 14 days or if they were not picked up by you, we will pass on the fee in the amount of the shipping as well as the return shipping plus customs handling fee as well as VAT to you and deduct it from the refund. These are the costs we have incurred. Unclaimed packages are not covered by the right of withdrawal.